Trello Review 2020 – Ease of Use, Features, Pricing & Reviews

Trello Review 2020 – Ease of Use, Features, Pricing & Reviews


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7.8/10 (Expert Score)
Product is rated as #2 in category Project Management Software
Light as a feather, Trello is a go-to project management software for every small and medium sized business out there.
Design & Ease of Use
Customer Happiness
  • Light-weight and flexible
  • Comes with a free plan
  • Lots of room for customization
  • Unlimited team members and boards
  • Provides desktop and mobile apps
  • Lacks built-in time tracking
  • Lacks Gantt charts and advanced reporting functionality
  • Unlimited power-ups are limited to paid plans
  • No live chat or real-time messages functionality

Trello Review

Design & Ease of Use

Remember in school there’d be a kid who would not be the smartest one around, but would always stand out among the lot? That’s Trello. It may not be the most robust project management solution, but there’s a tremendous amount of ease that comes along once you start getting the best out of it. With its eye-catching design and smooth workflow management, it bags full brownie points. What’s even more satisfying is the fact that you can adjust it for both your personal and professional needs.

It is one of best Kanban boards apps you can find online and that too with a free version. The tool comes with unlimited lists and movable cards, both of which you can customize as per your requirements. Another good news is the flat learning curve. The tool is literally a no-brainer. From the time you first sign-up till the point where you’re utilizing it to its full potential, Trello is a delight to use. With time you’ll also notice that as things unfold, interesting features pop up and you need nothing more than just common sense to maximize their utility.

More on this in the next section.

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I would not call Trello a feature-rich software, but it has almost everything a professional project management software should offer. Another plus is the fact that you can get a hold of most of the features in a jiffy. The reason it’s so easy to understand the tool is because of its drag and drop functionality. You can make swift changes to your tasks without wreaking havoc on your screen.

trello board

Some of the core features Trello offers are:

Tasks and Subtasks

Like any standard project management software, Trello also comes with tasks and subtasks functionality. As soon as you create a board, you can make unlimited lists which further bifurcate into cards. At the same time, if you dig a little deeper, you can add more context to your tasks by assigning due dates, labels, and urgency levels.

At its surface, the tasks functionality of Trello has nothing revolutionary to offer, but it does the job fairly well. There’s no restriction on the amount of lists or cards you can enter either, so that’s a relief.


If the basic Trello features are not doing the job for you, you can always go for power-ups. This particular feature allows you to maximize the output of your work by plugging other apps into your workflows. A classic example of this would be the addition of Calendar to your tasks. You can easily streamline your work won’t have to worry about missing deadlines.

The amount of power-ups Trello offers is surprisingly impressive. I don’t even know how some of those work (guilty!). The only drawback is that the power-ups are only accessible if you’re paying for the tool (Business or Enterprise).

Collaboration Features

Although Trello lacks live chat functionality, it makes up for it by bringing forward some useful alternatives. You can add comments in individual cards to keep the conversation going. Furthermore, you can mention your team members and assign them tasks to ensure accountability. You can also add files or emojis to a discussion to add context to the discussion.

In case of urgency, assign due dates and set labels for tasks to keep everything clear.

Workflow Automation

Trello comes up with its own take on automations by offering a ‘Butler’ functionality. A rather powerful feature, Butler automates your workflows through certain triggers. You can set certain functions to act as triggers, and in return Butler gets to work. This is just like ‘if this then that’ feature that many tools in the market come with. So you assign certain actions to triggers, and once any trigger is activated, assigned action takes place on its own. Pretty convenient, no?

Other Key Features

Some other key features you can find in Trello are:

  • Custom branding allowing you to set board backgrounds
  • Ability to export all the team data in other apps
  • Notifications and email reminders from all the synced devices
  • Ability to create cards through verified emails
  • Addition of checklists, along with the ability to archive cards
  • 100+ third-party application integrations

buttler automation in trello

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Trello has classified its offerings into three pricing structures which makes decision making easy for you. The plans offered are:

Trello Pricing

Free:  for up to 10 team boards

  • Unlimited cards
  • Unlimited lists
  • Unlimited personal boards
  • 10MB per file attachment
  • 2-Factor Authentication

Business Class: $9.99 per user/month

  • Unlimited cards and lists
  • 250 MB per file attachment
  • Unlimited team boards
  • Unlimited power-ups
  • Calendar and map view
  • Team board templates
  • Email notifications
  • Priority support

Enterprise: $20.83 per user/month for up to 300 users

  • All the Free and Business Class features
  • Advanced admin permissions
  • Google apps sign-on
  • Organization level permissions
  • Public board management
  • 100+ app integrations

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In all honesty, Trello doesn’t have any hardcore, unbreakable security measures in place, but it doesn’t disappoint either. It provides a reasonable over-all data protection by coming up with private or public board settings. Furthermore, Trello comes up with multiple security measures including 128-bit AES TLS protocol while in transit and 256-bit AES encryption while at rest.

As the tool is owned by Atlassian, and uses Amazon Web Services for data storage, it undergoes regular audits. This ensures transparency from both ends. Besides, Atlassian is very clear about what information they collect and they’re pretty vocal about it too. You can check out the details here. Although I’m not that impressed by Trello’s security, but for a free service, it’s a small price that you might have to pay.

Some of the key privacy and security features are:

  • Custom Permissions for Boards
  • 128-bit and 256-bit AES Encryption
  • Advanced Admin and Organization Wide Controls
  • 2-Factor Authentication for Login
  • Google Apps Sign-On and Single Sign-On

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Customer Reviews

Let’s have a small roundup of what people say about Trello and how it serves them:

In my company, we use Trello to be able to develop our work in an organized way, it helps me distribute the activities more effectively, and I also keep all my work on the web

Mariela DuarteMariela Duarte
Trello will highly improve your productivity for both your office work and personal life. It did to me. You can organize action items (or just about everything any list can do) in a fun and colorful platform. Try it by starting with the basic Trello (free) which is fantastic in itself and might be even more than enough for basic needs.
Joseric M.Joseric M.
Being able to visualize my priority lists and communicate that with others. I also really love the flexibility and scalability of how one can use boards. In my previous company we were able to utilize boards to manage feature development, client invoicing, and even social event planning

Erin MErin M

trello web review

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Final Verdict

Summarizing it all, there’s a lot you can get done with Trello. Lacking in a few things, Trello comes packed with numerous benefits too.

  • Ease of use? Check.
  • Flexibility? Check.
  • Customization Options? Check.
  • Quick navigation? Check.
  • Auto sync? Check.
  • Email reminders? Check.

As someone who has been using Trello for quite some time now, I would like to give a solid 8 overall rating to the software.

A word of advice though; If you’re just starting out and you don’t want to spend a hefty fortune for project management – Trello is just what you need! However, if you have an enterprise to run, or have a large team to manage, you may look out for other options like Asana.

Specification: Trello Review 2020 – Ease of Use, Features, Pricing & Reviews

Customer Type

Medium sized business, Small sized business


Cloud Hosted, SaaS

Supported Devices

Android, IOS, Mac OS, Windows

Pricing Model

Annual Subscription, Free, Monthly Subscription

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Trello Review 2020 – Ease of Use, Features, Pricing & Reviews
Trello Review 2020 – Ease of Use, Features, Pricing & Reviews